Last updated: October 19, 2022

Region: United States of America; Puerto Rico; Guam; U.S. Virgin Islands; Canada.

Service: AlarmNet® (including AlarmNet 360™ and ancillary services currently listed at alarmnet.com and alarmnet360.com).

1.      Overview

These terms are Service Specific Terms that apply to your use, sale and resale of the Service in the region(s) indicated above. These Service Specific Terms are subject to and form part of the Terms of Service between you and the specific affiliate of Resideo Technologies, Inc. identified as providing the Service to you, which for this Service is AlarmNet®, Inc. (2 Corporate Center Drive, Suite 100, PO Box 9040, Melville, NY 11747, USA) or, if you are established in Canada, ADEMCO III Ltd. (Corporation# 10739057 with its registered office address at 20 Meteor Drive, Toronto, ON M9W 1A4, Canada). Certain capitalized words and phrases have special meanings that are provided where they first appear herein or elsewhere in the Terms of Service.

2.      Service-Specific Use Rights

The Service is comprised of four parts, as further detailed in the Documentation and as may be modified from time to time in accordance with the Terms of Service:

(a)    a web-based tool ("AlarmNet 360™") that can be used for provisioning, configuration and analysis of relevant Security Systems, as well as account and location management;

(b)    the ability to enable and disable certain Security Systems ("Total Connect Activation") and/or certain position tracking features ("Position Tracking") so that Subscribers can remotely configure and interact with their Security Systems and/or monitor the position of their vehicles via one or more of our relevant apps, and provided that such Subscribers have the required Security System(s) or other relevant Devices, installed the relevant app(s), agreed to our applicable terms and created an account associated with such Security System(s);

(c)    as part of Total Connect Activation, make modifications to the look of the Service via Total Connect Activation as specifically permitted by, and in accordance with these Service Specific Terms and the Documentation and to direct Subscribers (including by way of web link) to our relevant apps; and

(d)    access to certain networks ("AlarmNet®") that route certain signals from relevant Security Systems to relevant Central Stations and vice versa. 

You may not have access to all of the Service's features and related Use Rights, depending on your configuration, the way you use the Service, whether you are an Account Owner or Central Station and whether and what Fees you pay. If you are an Account Owner and you elect to not use the AlarmNet® Services noted in (d) above, you acknowledge and agree that the Security System is NOT intended to and will NOT provide any protection of life or property, shall NOT be configured or used as a life safety system, and will NOT be connected to a central monitoring station for reporting of these or any other events and shall inform your Users of the same.

3.      Your rights and obligations

You may only use the Service if you are an Account Owner and/or a Central Station. You may authorize your Users to use your Use Rights in relation to the Services as set out in these Service-Specific Terms and the Resideo Pro Terms. You and all of your Users may only use the Service in in the region(s) indicated above.

You shall establish, either directly or through your Users, whether it is appropriate to install, or have installed, the Security System and to determine the type of Security System and the Service appropriate for each Subscriber. We do not provide, manufacture or install the Security System. We do not guarantee that the Service will be compatible with all Security Systems and/or any other Devices. You agree that only Security Systems designed for use with the Service and authorized by us shall be installed.

You may incur additional fees from your third party providers (including, where you are an Account Owner, your Central Station) in connection with your use of the Service, any Security System or other relevant Device, or the internet, for data transmission, video clip or still image transmission, internet usage, SMS, short code or other transmission fees, charges or taxes. For the avoidance of doubt, your payment as Account Owner to your Central Station for any services does not guarantee your right to the Service provided under these Service Specific Terms. You acknowledge and agree that you have no property right in any account number or phone number assigned to you in connection with the Service and that any such number can be changed from time to time.

All Security Systems are subject to compromise or failure to warn for a wide variety of reasons. You must arrange for regular tests of the Security System(s) that you manage via the Service to assure that its many sophisticated and sensitive components are in good working order, and to take appropriate action if any component fails to function properly during a periodic test. If you install a previously-used Security System in a new location or for a new Subscriber, you must ensure that the Security System is reset to its factory settings before connecting it to the Service.
You must promptly repair or disable any Security System that malfunctions or otherwise interferes with the proper operation of the Service and/or any of our other Services. You acknowledge and agree that we shall have the unfettered right, without liability, to remotely disconnect any Security System at any time in connection any malfunction and/or any interference with, unauthorized use of or fraud on the Service or any of our other Services or as directed by a TSP and as further described in Section 9 (Subscriber transfers and removals).

You must make your Subscribers aware that their Security System is programmed with information unique to that Subscriber (including, where relevant, their address) and that the Subscriber must notify you in advance with they propose to move the Security System to a new location and/or move out of the premises being monitored by the Security System.

Where you enable Position Tracking as part of the Service, you understand and will make your Subscribers aware that Position Tracking:

(a)    may only be used in accordance with applicable law and as intended in the applicable Documentation;

(b)    requires a Security System being installed in the Subscriber's vehicle (or other item being tracked via Position Tracking) and equipped with sufficient and constant internal or external battery power in order for Position Tracking to function (and where the relevant Security System draws power from an external source such as a car battery, the car should be used regularly to avoid the battery being drained);

(c)    is dependent upon satellite and location-based cellular activity and is, therefore, subject to unanticipated outages;

(d)    stores data concerning the vehicle or other item being tracked (such as current and past locations) and that such data may be subject to disclosure under applicable law.

You acknowledge and agree that you are specifically prohibited from making any additional copies of the Service (and/or any IPR comprised therein), for charging for any copies, however made, and from distributing such copies with other products of any kind, commercial or otherwise, without our prior written signed permission. You agree that you will not resell any part of the Service, except as specifically provided in these Service-Specific Terms.

4.      Services Availability, Third Party Relationships

You understand that any radio or other specific communications Device forming part of relevant Security System(s) that is used to communicate with the Service may be unique and may not be suitable for use with any other system or service if you no longer use the Service.

We provide the Service utilizing TSPs whose services are beyond our control. We and the TSPs will use commercially reasonable efforts to correct errors and minimize down time of the Service. However, we do not operate or control the TSPs and make no representation regarding the operation or accessibility of the TSPs. Your sole remedy in the case of unavailability is to terminate these Service-Specific Terms or cancel any affected Subscriber’s account.

The Service is intended to operate over the internet, cellular radio carriers and/or other common telecommunications networks. Neither we nor our Affiliates shall have any liability arising out of or resulting from the failure to transmit or receive any message as a result of connections with or to the internet or as a result of your or any of your Subscriber's internet or wireless connection. You acknowledge that your Subscribers have purchased internet connectivity services from a third-party provider and that you hereby release us and our Affiliates from all liability resulting therefrom. It is recommended that Security Systems connected to and/or monitored by the Service be configured with secondary communications means, such as a digital dialer. You and/or your Subscribers are responsible for maintaining appropriate caution, and insuring life and property with the types and amounts of insurance you and/or your Subscribers deem appropriate.

YOU ACKNOWLEDGE THAT THE AVAILABILITY OF THE SERVICE (WHETHER OR NOT OVER WIFI, WIRED ETHERNET OR INTERNET) IS DEPENDENT ON SUBSCRIBER’S SECURITY SYSTEM, HOME WIRING, SUBSCRIBER’S INTERNET SERVICE PROVIDER, SUBSCRIBER’S SATELLITE PROVIDER IN THE CASE OF GEOLOCATION SERVICES, AND SUBSCRIBER’S MOBILE DEVICE CARRIER AND YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR ALL FEES ASSOCIATED WITH SUCH USE AND FOR COMPLIANCE WITH ANY AGREEMENTS RELATED TO SUCH USE. YOU FURTHER ACKNOWLEDGE THAT WE AND ANY TSPs CANNOT GUARANTEE THE SECURITY OF ANY WIRELESS TRANSMISSION AND WILL NOT BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE SERVICE. WE MAKE NO GUARANTEE THAT THE SERVICE WILL BE COMPATIBLE WITH ALL RELEVANT DEVICES OR SECURITY SYSTEMS. YOU SHOULD FIRST TEST YOUR SUBSCRIBERS' SECURITY SYSTEMS AND RELEVANT DEVICES FOR COMPATIBILITY BEFORE CONNECTING THEM TO THE SERVICE. EXCEPT AS MAY BE SPECIFICALLY SET FORTH IN THESE SERVICE SPECIFIC TERMS, WE MAKE NO GUARANTEE OF UPTIME OR AVAILABILITY OF OUR SERVICES.

5.      Indemnification

In the event any third party makes any claim or commences any action against us, our Affiliates, any TSP, your Central Station or, where you are a Central Station, an Account Owner, or any of their present or future officers, directors, employees, parents, subsidiaries, agents, successors, assigns, contractors, licensees or affiliates, or any Subscriber (together, the "Indemnified Parties") related in any manner to our provision of or your use of the Service (whether or not in breach of these Service-Specific Terms and including, for the avoidance of doubt, our sharing of information with relevant third parties (as contemplated in Sections 3 and 8), or your provision of your own services that are, in part, reliant on the Service (either directly or through a Central Station and/or User) to any Subscriber), whether based upon or due to alleged defects, acts or omissions, active or passive negligence, strict or product liability, breach of warranty or contract, libel, slander, property damage, infringement of any IPRs, personal injury or death, or otherwise, you agree to and shall indemnify, defend and save the Indemnified Parties harmless, jointly and severally, from and against all liabilities, losses, claims, damages and judgments, including but not limited to payment of all costs, interest, expenses and attorney's fees. The foregoing indemnity shall not apply to claims or actions resulting solely and directly from our or our TSP's gross negligence or willful misconduct.

You hereby release the Indemnified Parties from and waive any and all rights to interpose any claim, defense, counterclaim or third party claim against the Indemnified Parties in the event any action is commenced against you by any third party.

6.      Warranty Disclaimers and Liability Limitations

We warrant that we shall use our commercially reasonable efforts to remedy any interruptions to the Service in a reasonable period of time, however; there is no guarantee of uninterrupted service. The TSPs' and our sole responsibility is to permit your connection to the Service. Subject to the foregoing, we, our Affiliates and the TSPs have no liability or responsibility whatsoever for the Service.

IF WE, OUR AFFILIATES OR THE TSPs SHOULD NEVERTHELESS BE FOUND LIABLE, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY LOSS, DAMAGE OR INJURY ARISING UNDER THESE SERVICE-SPECIFIC TERMS OR OTHERWISE, REGARDLESS OF CAUSE OR ORIGIN, ON ANY BASIS WHATSOEVER, (INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE), EVEN IF AS A RESULT OF THEIR NEGLIGENCE OR GROSS NEGLIGENCE, THEIR TOTAL CUMULATIVE, AGGREGATE, MAXIMUM LIABILITY TO YOU REGARDLESS OF THE SERVICES YOU RECEIVE IS LIMITED TO AND SHALL NOT IN ANY CASE EXCEED THE LESSER OF: (i) THE AGGREGATE FEES PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO OUR LIABILITY; OR (ii) $1,000.00 WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST THEM. IN ADDITION, IN NO EVENT SHALL WE, OUR AFFILIATES, THE TSPs OR THEIR RESPECTIVE PRINCIPALS, SHAREHOLDERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SUBSIDIARIES, OR PARENT ORGANIZATIONS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER RELATING TO THE USE OF THE SERVICE, OUR OTHER RELEVANT SERVICES OR TO YOUR RELATIONSHIP WITH US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE SERVICE, AND ANY AND ALL ACCOMPANYING IPR, DOCUMENTATION, FILES, DATA AND MATERIALS, ARE DISTRIBUTED AND PROVIDED AS IS, AND WITH NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SERVICE REMAINS WITH YOU. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES THAT EXTEND BEYOND THE FACE HEREOF.

You understand that a properly installed and maintained Security System and the Service may only reduce the risk of burglary, robbery, carbon monoxide build-up, fire or otherwise without warning, but it is not insurance or a guarantee that any such burglary, robbery, fire or otherwise will not occur or that there will be no personal injury or property loss as a result. EVEN IF THE SECURITY SYSTEM(S) IS TESTED REGULARLY AND THE COMPONENTS ARE OPERATING IN ACCORDANCE WITH SPECIFICATIONS, THERE CAN BE NO GUARANTEE THAT IT WILL NOT BE COMPROMISED OR CIRCUMVENTED BEFORE IT COMMUNICATES WITH THE CENTRAL STATION, OR THAT IT WILL PROVIDE ADEQUATE WARNING IN ANY GIVEN SITUATION, OR THAT IT WILL PREVENT ANY PERSONAL INJURY OR PROPERTY LOSS BY BURGLARY, ROBBERY, FIRE OR OTHERWISE. FURTHER, THERE IS NO GUARANTEE THAT THE SECURITY SYSTEM OR INTERNET, CELLULAR OR PHONE CONNECTIVITY WILL TRANSMIT OR RECEIVE ALL SIGNALS SENT BY OR TO SUBSCRIBER OR SUBSCRIBER’S ACCOUNT OWNER, USER(S) OR CENTRAL STATION REGARDING THE SERVICES TO WHICH SUBSCRIBER HAS SUBSCRIBED, INCLUDING, BUT NOT LIMITED TO, SIGNALS REGARDING THE ACTIVATION OR DEACTIVATION OF SUBSCRIBER’S SECURITY SYSTEM OR OTHER RELEVANT DEVICE. You understand further that Security Systems (in particular but without limitation those comprised of consumer products such as "smart" assistants and other lifestyle products and services) may function in an unexpected manner, may trigger false alerts and/or may not detect genuine security concerns. Due to the very nature of radio waves and other communications technologies, there may be times when Security Systems are unable to maintain contact with or (re-)transmit signals via the Service to the relevant Central Station. The entire risk arising out of use, performance or non-performance of the Service remains with you and your Subscriber.

WE, OUR AFFILIATES AND OUR/THEIR TSPs HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR THE CHOICE OF SECURITY SYSTEM AND/OR OTHER DEVICES INSTALLED AT SUBSCRIBER’ PREMISES, THEIR INSTALLATION AND CONNECTION, OR OPERATION OF THE RELEVANT CENTRAL STATION, OR THE RELEVANT ACCOUNT OWNER'S (AND THEIR USER'S) ACTIONS OR OMISSIONS. WE WILL HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR ANY OTHER LOSS BASED ON A CLAIM THAT THE SECURITY SYSTEM AND/OR OTHER DEVICES FAILED TO GIVE WARNING OR ALERT OF ANY TYPE AND YOU HEREBY RELEASE US FROM ALL LIABILITY RESULTING THEREFROM. You acknowledge and agree that neither we nor our Affiliates, the TSPs, your Central Station (if you are an Account Owner), the Account Owner (if you are a Central Station) are your and/or your Subscribers' insurer and that they shall be exempt from liability for all loss or damage which the Security System(s) or monitoring is designed to detect or avert. You acknowledge that you are not a third party beneficiary of any agreement between us and any TSP, and that such third party will have no legal, equitable, or other liability of any kind to you. The responsibilities of your Central Station and our relevant Affiliates relating to the Security System(s) are governed by your agreements with them.

ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM ACTS OF NATURE, FORCES OR CAUSES BEYOND ITS REASONABLE CONTROL, INCLUDING, BUT NOT LIMITED TO, INTERNET RESTRICTIONS OR FAILURES, COMPUTER EQUIPMENT FAILURES, TELECOMMUNICATION EQUIPMENT RESTRICTIONS OR FAILURES OR BANDWIDTH LIMITATIONS. WE MAKE NO WARRANTY AS TO THE COMPLETION, CLARITY OR OVERALL QUALITY OF ANY PARTICULAR TRANSMISSION MADE USING THE SERVICE.

YOU UNDERSTAND AND AGREE THAT YOU:

1) HAVE NO CONTRACTUAL RELATIONSHIP WITH THE UNDERLYING WIRELESS SERVICE CARRIER;

2) ARE NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN US AND THE UNDERLYING CARRIER;

3) THAT THE UNDERLYING CARRIER HAS NO LIABILITY OF ANY KIND TO YOU, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE; AND

4) THAT DATA TRANSMISSIONS AND MESSAGES MAY BE DELAYED, DELETED OR NOT DELIVERED, AND 911 OR SIMILAR EMERGENCY CALLS MAY NOT BE COMPLETED.

7.      Payment, where applicable

If we have provided you with a billing account number, you must pay the Fees in accordance with the AlarmNet® Price List (as updated from time to time in accordance with these Terms of Service). In the event payment is not made as required, we may give electronic notice of termination, in which event the provisions of Section 8 (Term and Termination) shall apply.

8.      Term and Termination

These Service-Specific Terms shall commence on the Service Commencement Date, and shall continue in effect for one year and shall automatically renew for successive one (1) year terms unless terminated as provided for in the Terms of Service.

You may terminate these Service-Specific Terms at any time upon fourteen (14) days electronic written notice to us.

We are not responsible for any Account Owner using or ceasing to use any Central Station via the Service and any and all fees due to any such Central Station resulting from such actions. If we cease providing the Service or any part thereof, no party shall have any liability to you. You must look exclusively to your Central Station or your Account Owner (as appliable) for refunds of any amounts pre-paid by you to your Central Station and/or Account Owner (as applicable) for services that rely in whole or in part on the Service.

In addition to our termination rights set out elsewhere in the Terms of Service, we shall have the right to, at our discretion, refuse, suspend or terminate your access to the Service and/or to terminate these Service-Specific Terms:

(i) immediately upon electronic written notice to you in the event:

a. that any contract, license or permit required to provide or maintain the Service are suspended, revoked, cancelled or withdrawn, or otherwise terminated;

b. of any insolvency or suspension of your operations or any petition filed or proceeding made by or against you under any state, federal or other applicable law relating to bankruptcy, arrangement, reorganization, receivership or assignment for the benefit of creditors or other similar proceedings, or

c. you have breached these Service Specific Terms, any other provision of the Terms of Service (including because you have not paid any and all Fees when due under the Terms of Service), or (where you are the Account Owner) any other contract between you and your Central Station or your Central Station and us; in each such case, you shall be responsible for any unpaid Subscriber-related Fees, as indicated in the Price List.

(ii) thirty (30) days following electronic notice by us in the case that you are an Account Owner, and your designated Central Station no longer has valid Terms of Service with us, and a valid Central Station is not replaced within such thirty (30) days period.

(iii) sixty (60) days following electronic written notice by us to you, informing you that we have determined in our sole discretion that it is no longer economically beneficial or desirable for us to maintain the Service or to provide the Service to you or any individual Subscriber for any reason.

If this Agreement is terminated pursuant to this Section, you shall have thirty (30) days from the effective date of termination to make such arrangements as you deem appropriate to provide for your Subscribers and to notify your Subscribers of the pending termination of the Service. You agree to pay any and all Fees that are due or may come due, through and including the date on which the Service is discontinued to us for providing the Service.

You shall not be entitled to any refunds or credits from us and payment shall be due for the full month in which termination becomes effective.

9.      Subscriber transfers and removals

The Services may provide the ability ("Transfer Facility") to transfer Subscribers from one Service customer of ours (the "Transferor") to another (the "Transferee"). Your use of the Transfer Facility as Transferor or Transferee is subject to the following:

      i. You must comply with the Documentation we make available in respect of the Transfer Facility.

     ii. As Transferor, you may only use the Transfer Facility if you are the Account Owner in respect of the relevant Subscribers and you have paid all Fees that are due to us at that time. If you have not paid Fees that are due to us, you must not use the Transfer Facility and you understand that any transfers you attempt to execute via the Transfer Facility, whether as Transferor or Transferee, in breach of this sub-Section may not be successful, may be reversed and/or may result in additional Fees payable by you to us.

    iii. As Transferor, you must only transfer Subscribers to a Transferee if that Transferee has explicitly agreed in advance to such transfer.

    iv. As Transferor, you must only use the Transfer Facility in respect of your own Subscribers who have explicitly agreed in advance to being transferred by you to the Transferee and whose accounts with you are in good standing, not terminated, not expired and not overdue.

     v. As Transferor, you have obtained all required permissions, rights and consents and given adequate advance notice as required under applicable law for us to transfer your relevant Subscribers' Personal Data to the Transferee.

    vi. As Transferor, you acknowledge and agree that the Transferee may reject an attempted transfer of Subscribers and that you are liable for all Fees relating to such Subscribers until such transfer is confirmed.

   vii. As Transferee, you acknowledge and agree that if you accept the transfer of another Service customer's Subscribers, you are liable for all Fees arising out of such transfer and/or relating to such Subscribers and that you must pay such Fees when they fall due (including any Fees that are, at the time of transfer, overdue).

  viii. As Transferee, you acknowledge and agree that we shall have no liability arising out of or related to any transferred Subscribers (whether or not such transfer was successful), including as regards their accounts with, payments to and/or claims against the Transferee and/or Transferor.

Upon notification to you, we may remove any Subscriber, either permanently or temporarily in the circumstances described in Section 3 (Your rights and obligations) above. The Subscriber may be reinstated if you certify to us that the problem has been resolved. In the event of Subscriber removal pursuant to this Section, you shall be responsible for any Fees incurred due to the interference of this Subscriber on the Service, as well as any other costs associated with the reinstatement of such Subscriber, including installation time, labor, and repair Fees.
In the event these Service -Specific Terms terminate or expire and you failed to make appropriate arrangements for your Subscribers, we shall have the right, but not the obligation, to arrange for those Subscribers to be transferred to another Service customer of our choice, in which event you shall cooperate in the smooth transition of Subscribers to that Service customer.

10.   Insurance

You shall maintain in full force and effect throughout the term of these Service-Specific Terms commercial general liability insurance with limits of not less than $1 million (if you are exclusively an Account Owner) or $ 3 million (if you are a Central Station) per occurrence, insuring your indemnification obligations and all claims by third parties relating to the Service, arising from or relating to the period during which this Agreement is in effect. You shall include us as an additional insured on your insurance policy or policies on a primary and non-contributory basis. You must provide us at the Service Commencement Date and thereafter on an annual basis with proof of such coverage in the form of an electronic copy of your Certificate of Insurance. Where we make a facility available in the Services to provide such electronic copy to us, you shall use such facility. This insurance coverage must include the obligation to defend any actions brought against you, or against us regarding the Service, and must provide that coverage may not be cancelled or modified unless we have been given thirty (30) days advance electronic written notice. If you breach this Section 9 (Insurance), we may either terminate the Terms of Service immediately upon electronic written notice to you or elect to continue to provide the Services under the then-current Service-Specific Terms, notwithstanding the absence of satisfactory insurance.

WAIVER OF SUBROGATION – YOU AND YOUR INSURER AGREE TO WAIVE ALL SUBROGATION RIGHTS AGAINST US, OUR PARTNERS, PARTNERSHIPS, JOINT VENTURES, PARENTS, SUBSIDIARIES, AND AFFILIATED COMPANIES, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS AND AGENTS. THIS MUST BE EVIDENCED IN THE CERTIFICATE OF INSURANCE.

11.   Notices

We can use the Service to send you any notices and communications hereunder, or send you notices by email to the email address registered for you in the Services or via mail. All communications from you to us that require immediate attention shall be transmitted by telephone or email and then confirmed by written notice and shall be deemed duly given upon receipt. All written notices and other communications under these Service-Specific Terms from you to us shall be via mail, as follows:

To ALARMNET® (if you are not established in Canada):

ALARMNET, Inc.

2 Corporate Center Drive, Suite 100

PO Box 9040

Melville, NY 11747

USA

Attn: AlarmNet® General Manager

In each case with a copy by post to:

Resideo Technologies, Inc.

Vice President and General Counsel

2 Corporate Center Drive, Suite 100

PO Box 9040

Melville, NY 11747

USA

To ALARMNET® (if you are established in Canada):

ADEMCO III Ltd.

20 Meteor Drive,

Toronto, ON M9W 1A4,

Canada

Attn: AlarmNet® General Manager

And a copy by email to legalnotices@resideo.com

12.   Definitions.

As used herein, each of the following terms shall be defined and construed as follows:

“Account Owner” shall mean any person or entity has agreed with any Subscriber to manage and/or arrange for the monitoring by a Central Station of such Subscriber's Security Systems and/or other relevant Devices via the Service and pay Fees to us for such Service. You may be an Account Owner.

“Central Station” shall mean any entity or person that is responsible for monitoring and/or responding to messages sent by relevant Subscribers' Security Systems' and/or other relevant Devices via the Service. You may be a Central Station and, if you are a Central Station, you may also be an Account Owner in respect of those Subscribers with whom you have agreed (whether directly or arranged via third parties) to monitor their Security Systems.

“Price List” shall mean the list of Fees for the Service, provided to you via the Service, as such may be amended from time to time.

“Subscriber” shall mean any entity or person whose Security System and/or other relevant Devices connect to and are monitored by the Account Owner and/or the Central Station via the Service

"Security System" means the Subscriber hardware, software, mobile apps, related third party services or other relevant Devices, in each case whether formally certified to a relevant security standard or merely consumer products (such as "smart" assistants or other lifestyle products and services) which can (also) be used to identify and send alerts at a Subscriber’s premises (or relevant vehicles/items being monitored via Position Tracking) and connected to and/or monitored by the Service and/or any of our other relevant Services and which are designed to warn of possible harm or impairment to persons or property (and which, for the avoidance of doubt, may include HVAC systems) or changes in their location.

"TSPs" shall mean commercial third-party service providers from whom we obtain and then use or make available services as part of the Service, such as telephone service providers, wireless carriers, high-speed communications providers, internet content providers, or internet service providers.